Customer Service Representative - Tennova MultiSpecialty Clinic - Turkey Creek

Tennova Healthcare- Turkey Creek Medical Center; Knoxville (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life 보험—확

Generous PTO

401(k) with company match

Career development opportunities

Licensure/certification reimbursement

Student loan assistance

Rewards and recognition programs

Pet insurance

Identity protection

Legal insurance

Job summary

Tennova Healthcare- Turkey Creek Medical Center in Knoxville is seeking a Customer Service Representative to handle inquiries across phone, email, chat and in-person interactions with professionalism and empathy.

You will resolve issues, document cases, and collaborate with internal teams to ensure timely, accurate service while maintaining high standards and dependable attendance.

Qualifications

• 1–2 years of customer service, call center, or administrative support experience required
• Strong verbal and written communication skills
• Ability to handle high call volumes and multi-task across platforms
• Familiarity with Google Suite and ticketing systems like ServiceNow

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and written correspondence
• Create service cases and document interactions accurately
• Demonstrates empathy and active listening to resolve issues
• Researches and resolves complaints and billing issues per policies
• Updates and maintains customer records and case notes in the system
• Collaborates with internal departments to resolve complex issues
• Provides solutions within service timeframes and follows up on resolutions
• Maintains productivity and service quality standards
• Performs other duties as assigned
• Maintains regular and reliable attendance
• Complies with all policies and standards

Skills

Verbal communication

Written communication

Multitasking

Empathy

Problem solving

Education

Associate Degree or coursework in Business/Communications

Tools

ServiceNow

Google Suite

Softphone software

Job description

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Job Description

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

8-Hour Shifts Available, No weekends, No holidays, No Call

Hours of Operation: Monday - Friday 8:00am - 4:30pm

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to elevate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills And Abilities

• Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
• Strong verbal and written communication skills, ensuring clear and professional interactions.
• Ability to handle high call volumes and multi-task across different customer service platforms.
• Strong problem-s..