Full Time Customer Service Representative

Armstrong; Medina (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Paid time off and holidays

Job summary

Armstrong in Medina, Ohio is seeking a customer service representative who can work independently and part of a team. The ideal candidate should excel in resolving customer inquiries and possess strong organizational skills. With a competitive hourly wage and benefits including medical, dental, and 401(k), this role offers a supportive environment with opportunities for growth.

Desirable qualifications include experience in customer service, excellent communication abilities, and the ability to manage multiple priorities effectively.

Qualifications

• 1-2 years of customer service experience preferred.
• Demonstrated ability to solve complex problems and make sound judgments.
• High school diploma or equivalent; advanced degrees preferred.

Responsibilities

• Resolve customer issues including billing inquiries and product troubleshooting.
• Respond to customer correspondence timely and professionally.
• Accurately enter order information and update customer accounts.

Skills

Customer service experience

Problem-solving

Interpersonal skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

PC and computer applications

Job description

Position Summary The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi‑task efficiently and effectively is of paramount importance.

What’s In It For You

• Competitive hourly wage with free/discounted services
• Attractive benefits package including medical, dental, vision, 401(k) and more, effective immediately upon hire.
• Generous paid time off & holidays

What You’ll Be Doing

• Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting.
• Respond to customer correspondence in an appropriate time and manner.
• Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.
• Help achieve company sales/upgrade goals by consulting with customers on available products and services.
• Daily cash drawer reconciliation
• Use provided training materials and job aids to resolve customer issues quickly and accurately.
• Create and maintain customer files including confidential information.
• Present a quality presentation of company products and services.
• Assist in achieving all system, team, and individual customer service goals and standards.
• Assist with other assigned duties and administrative tasks.

What You’ll Need

• 1‑2 years of customer service experience preferred.
• Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities.
• Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.
• Proven ability to develop through coaching and counseling.
• Excellent written, oral, and interpersonal communications skills.
• Regular, punctual, and consistent attendance.
• High school diploma or equivalent; advanced degrees or certifications preferred.
• Excellent PC and computer applications skills

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.