Customer Service Specialist — Flexible Scheduling & Growth

AlphaGraphics - US103; Santa Monica (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Opportunity for advancement

Paid time off

Job summary

AlphaGraphics - US763 in Santa Monica is seeking a Customer Service Representative (CSR) to be the primary internal contact, explain our products, take orders, and ensure customer needs are met in a fast-paced printing and design environment.

The position is full-time and emphasizes collaboration, dependable teamwork, and delivering exceptional service to local customers. We offer competitive pay, flexible scheduling, and opportunities for advancement.

Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Customer service

Communication skills

Relationship building

Needs assessment

Job description

AlphaGraphics - US763 in Santa Monica is seeking a Customer Service Representative (CSR) to be the primary internal contact, explain our products, take orders, and ensure customer needs are met in a fast-paced printing and design environment.

The position is full-time and emphasizes collaboration, dependable teamwork, and delivering exceptional service to local customers. We offer competitive pay, flexible scheduling, and opportunities for advancement.