Customer Service Specialist - Flexible 20 Hours (Utilities)

STEP, Inc.; Lock Haven (Clinton County); On-site; USD 21,000 - 29,000; Part time

Job summary

STEP, Inc. is seeking a Customer Service Specialist for the Utilities Assistance Program. You will help individuals access utility programs and community resources, and support families in navigating services that address essential household needs.

The role emphasizes professional communication, accuracy in data entry, and collaborative teamwork in a fast-paced environment. Flexible 20 hours per week with a pay rate of $18.09 per hour. STEP, Inc. is an Equal Opportunity Employer.

Qualifications

• High school diploma or GED required.
• At least one year of office or administrative experience.
• Strong communication and customer service skills.
• Experience with data entry, databases, and spreadsheets.

Responsibilities

• Welcome customers and visitors with professionalism and courtesy.
• Answer phones, respond to inquiries, and connect individuals with appropriate resources.
• Assist customers with applications, eligibility screenings, and program enrollment.
• Gather, verify, and accurately enter customer information into agency databases.
• Educate customers about utility assistance programs and available community services.
• Review and maintain customer records while ensuring confidentiality.
• Process referrals, recertifications, and program documentation.
• Collaborate with team members to provide exceptional customer support.

Skills

Customer service

Communication

Data entry

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Databases

Spreadsheets

Job description

STEP, Inc. is seeking a Customer Service Specialist for the Utilities Assistance Program. You will help individuals access utility programs and community resources, and support families in navigating services that address essential household needs.

The role emphasizes professional communication, accuracy in data entry, and collaborative teamwork in a fast-paced environment. Flexible 20 hours per week with a pay rate of $18.09 per hour. STEP, Inc. is an Equal Opportunity Employer.