Customer Service Specialist

STEP, Inc.; Lock Haven (Clinton County); On-site; USD 21,000 - 29,000; Part time

Job summary

STEP, Inc. is seeking a Customer Service Specialist for the Utilities Assistance Program. You will help individuals access utility programs and community resources, and support families in navigating services that address essential household needs.

The role emphasizes professional communication, accuracy in data entry, and collaborative teamwork in a fast-paced environment. Flexible 20 hours per week with a pay rate of $18.09 per hour. STEP, Inc. is an Equal Opportunity Employer.

Qualifications

• High school diploma or GED required.
• At least one year of office or administrative experience.
• Strong communication and customer service skills.
• Experience with data entry, databases, and spreadsheets.

Responsibilities

• Welcome customers and visitors with professionalism and courtesy.
• Answer phones, respond to inquiries, and connect individuals with appropriate resources.
• Assist customers with applications, eligibility screenings, and program enrollment.
• Gather, verify, and accurately enter customer information into agency databases.
• Educate customers about utility assistance programs and available community services.
• Review and maintain customer records while ensuring confidentiality.
• Process referrals, recertifications, and program documentation.
• Collaborate with team members to provide exceptional customer support.

Skills

Customer service

Communication

Data entry

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Databases

Spreadsheets

Job description

Customer Service Specialist

Utilities Assistance Program | STEP, Inc.

Make a difference in your community every day.

Do you enjoy helping people, solving problems, and providing outstanding customer service? STEP, Inc. is seeking a Customer Service Specialist to join our Utilities Assistance Program. In this important role, you'll assist individuals and families in accessing utility assistance programs, community resources, and support services that help improve their quality of life.

If you're detail-oriented, compassionate, organized, and thrive in a fast-paced environment where every interaction matters, we'd love to hear from you.

What You'll Do

As a Customer Service Specialist, you will:

• Welcome customers and visitors with professionalism and courtesy.
• Answer phones, respond to inquiries, and connect individuals with appropriate resources.
• Assist customers with applications, eligibility screenings, and program enrollment.
• Gather, verify, and accurately enter customer information into agency databases.
• Educate customers about utility assistance programs and available community services.
• Review and maintain customer records while ensuring confidentiality.
• Process referrals, recertifications, and program documentation.
• Collaborate with team members to provide exceptional customer support.
• Help individuals navigate services that address essential household needs.

Pay Rate: $18.09

Schedule: 20 hours per week - flexible (5 days x 4 hours or 4 days x 5 hours); start time also flexible within regular office hours

Ready to Apply?

If you're passionate about customer service and want to make a positive difference in the lives of others, we encourage you to apply today and become part of the STEP team.

STEP, Inc. is an Equal Opportunity Employer.

Required Qualifications

• High school diploma or GED.
• At least one year of office or administrative experience.
• Strong communication and customer service skills.
• Experience with data entry, databases, spreadsheets, and general computer applications.
• Ability to maintain accuracy and attention to detail while managing multiple tasks.