Customer Service Specialist — Flexible Hours; Utilities Aid

STEP, Inc.; Williamsport (Lycoming County); On-site; USD 16,000 - 22,000; Part time

Job summary

STEP, Inc. is seeking a Customer Service Specialist for the Utilities Assistance Program in Williamsport, PA.

You will assist households in accessing utility assistance programs, gather and verify information, and guide clients to community resources with a focus on confidentiality and accuracy. The role requires strong communication, data entry and organizational skills, and a willingness to work in a fast-paced environment where every interaction matters.

Qualifications

• High school diploma or GED.
• At least one year of office or administrative experience.
• Strong communication and customer service skills.
• Experience with data entry, databases, spreadsheets, and general computer applications.
• Ability to maintain accuracy and attention to detail while managing multiple tasks.

Responsibilities

• Welcome customers and visitors with professionalism and courtesy.
• Answer phones, respond to inquiries, and connect individuals with appropriate resources.
• Assist customers with applications, eligibility screenings, and program enrollment.
• Gather, verify, and accurately enter customer information into agency databases.
• Educate customers about utility assistance programs and available community services.
• Review and maintain customer records while ensuring confidentiality.
• Process referrals, recertifications, and program documentation.
• Collaborate with team members to provide exceptional customer support.
• Help individuals navigate services that address essential household needs.

Skills

Customer service

Data entry

Office admin

Multi-tasking

Databases

Spreadsheets

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

CRM software

Job description

STEP, Inc. is seeking a Customer Service Specialist for the Utilities Assistance Program in Williamsport, PA.

You will assist households in accessing utility assistance programs, gather and verify information, and guide clients to community resources with a focus on confidentiality and accuracy. The role requires strong communication, data entry and organizational skills, and a willingness to work in a fast-paced environment where every interaction matters.