Emergency Utilities Customer Support Rep (VA) 24/7 Shifts

Sutherland Global; Virginia Beach, Northern (VA, KY); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Paid training

Paid time off (PTO)

Advancement opportunities

Additional pay incentives and monthly賞

Employee discounts

EAP & Health and Wellness programs

Job summary

Sutherland in Virginia seeks an Emergency Customer Service Representative to deliver outstanding care via phone, email, chat and correspondence for a public utility client. You will handle service requests, billing questions, energy conservation advice, and outages-related calls from customers.

This full-time role requires strong communication, active listening, and the ability to educate customers on energy suppliers and programs, with weekend availability and shift flexibility to cover 24/7

Qualifications

• Excellent verbal and written communication skills.
• Fulltime availability.
• Driven by solving problems and meeting goals.
• Familiar with Microsoft Office.
• Experienced in customer service with strong multi-tasking skills.
• High school diploma or equivalent.

Responsibilities

• Deliver excellent customer care via phone, email, chat, and correspondence.
• Handle service requests, billing questions, energy conservation advice, etc.
• Handle calls related to power outages and emergency situations.
• Educate customers on suppliers and energy choice programs.

Skills

Excellent verbal and written comms

Fulltime availability

Problem solving

Multi-tasking

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Sutherland in Virginia seeks an Emergency Customer Service Representative to deliver outstanding care via phone, email, chat and correspondence for a public utility client. You will handle service requests, billing questions, energy conservation advice, and outages-related calls from customers.

This full-time role requires strong communication, active listening, and the ability to educate customers on energy suppliers and programs, with weekend availability and shift flexibility to cover 24/7