Emergency Utility Support Rep (Overnight Shifts)

Sutherland; Richmond (VA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid training

PTO

Advancement opportunities

Performance incentives

Employee discounts

EAP & Wellness

Job summary

Sutherland is seeking an Emergency Customer Service Representative to deliver first-rate support by phone, email, and chat for a public utility client. You will handle service requests, billing questions, and outage-related inquiries while practicing active listening to resolve issues efficiently.

The role requires full-time availability, weekend work, and the ability to work varied shifts, including overnights, with a competitive hourly wage and benefits package.

Qualifications

• Excellent verbal and written communication skills.
• High school diploma or equivalent.
• Experience in customer service with multi-tasking skills.

Responsibilities

• Handle customer service calls by phone, email, and chat.
• Educate customers on energy suppliers and energy choice programs.
• Address service requests, billing questions, and outage-related inquiries.
• Practice active listening to provide effective resolutions.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Problem solving

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

Sutherland is seeking an Emergency Customer Service Representative to deliver first-rate support by phone, email, and chat for a public utility client. You will handle service requests, billing questions, and outage-related inquiries while practicing active listening to resolve issues efficiently.

The role requires full-time availability, weekend work, and the ability to work varied shifts, including overnights, with a competitive hourly wage and benefits package.