Customer Support Specialist - Utilities & Billing

Dcp Midstream; Atlanta (GA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short- and Long-Term Disability

401(K) Retirement Savings Plan

Paid Time Off (PTO)

Job summary

USDI – Utility Safety and Design, Inc. seeks a detail‑oriented office support specialist to manage client communications, billing tasks, payments, and service requests for natural gas customers. The role supports energy assistance programs and helps maintain accurate records.

The position emphasizes professionalism, strong communication, and multitasking in a safety‑conscious utility environment, with benefits aligned to experience and responsibilities.

Qualifications

• Associates degree preferred; high school diploma (or equivalent) required.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Intermediate to advanced Adobe Acrobat skills; Salesforce preferred.

Responsibilities

• General office duties including client support, record-keeping and supply management.
• Assisting customers with questions regarding billing statements, applying for natural gas service or disconnecting natural gas service.
• Collecting payments and producing receipts for natural gas customers.
• Performing billing services for natural gas customers and generating monthly operation summary reports.
• Receiving phone calls and routing callers to the appropriate party.
• Providing support to natural gas customers applying for energy assistance with Green Hills Community Action Agency.
• Maintaining polite and professional communications with co‑workers, management and clients with a positive work atmosphere.
• Maintaining a safe environment for co‑workers, clients, and the public through adherence to established safety standards and timely reporting of potential hazards.

Skills

Communication

Organizational skills

Customer service

Multitasking

Professionalism

Calm under pressure

Education

Associate degree

High school diploma

Tools

Microsoft Office

Adobe Acrobat

Salesforce

Job description

USDI – Utility Safety and Design, Inc. seeks a detail‑oriented office support specialist to manage client communications, billing tasks, payments, and service requests for natural gas customers. The role supports energy assistance programs and helps maintain accurate records.

The position emphasizes professionalism, strong communication, and multitasking in a safety‑conscious utility environment, with benefits aligned to experience and responsibilities.