Utility Assistance Program Support Specialist- Application Processing & Data Entry

Long Beach Community Action Partnership; Long Beach (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Sick & vacation leave

Holiday pay

On-site work

Job summary

Long Beach Community Action Partnership is seeking a Program Support Specialist to handle utility assistance mail and online applications, verify eligibility, and input data accurately. The role emphasizes strong customer service and compliance across two funding sources.

The position is on-site in Long Beach, CA, with a schedule of Monday–Friday, 40 hours per week, and a benefits package including medical, dental, vision, life insurance, 401k, and paid time off.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years of data entry or application processing experience.
• Strong ability to read, understand, and communicate in English.

Responsibilities

• Provide exceptional internal and external customer service.
• Support all energy services units as needed.
• Attend trainings, meetings and other program activities.
• Establish and maintain effective working relationships.
• Exercise discretion, initiative, and independent judgment.
• Assist with special projects as needed.
• Ensure program compliance in all processes.

Skills

Customer service

Data entry

English proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Windows

Internet

Job description

Position Summary:

Program Support Specialist will be responsible for the completion of utility assistance program mail and online applications. This includes reviewing documentation for accuracy and eligibility, data entry and quality assurance. The PSS will also provide assistance with proper understanding of documentation required for service and assistance with the completion of forms.

Reports to: Utility Assistance Program Director

Hourly Pay Rate: $22 per hour

Schedule: Monday -Friday 8:00 am-5:00pm (40 hours)

Benefits: Medical, Dental, Vision, & Life Insurance. 401k, Accrued Sick & Vacation, Holiday Pay

On-Site

Responsibilities:

• Provide exceptional internal and external customer service.
• Support all energy services units as needed
• Attends trainings, meetings and other program activities initiated by program partners.
• Establish and maintain effective and cooperative working relationships with those contacted in the course of work.
• Exercise consistent discretion, initiative, and independent judgment.
• Assist with special projects as needed.
• Ensures program compliance in all processes.

Duties May Include:

• Review mail or online applications for accuracy and verify eligibility prior to entering data in computer.
• Contact applicants with rejected applications that need corrections and re-transport each record to funding source for processing.
• Process and complete mail and online applications
• Enters and tracks customer data into the data processing system to process customer payments and to generate customized reports for two programs.
• Generates weekly rejection reports to ensure accuracy.
• Ensures customer files are maintained in compliance with reporting and auditing requirements of two funding sources.
• Reviews and inputs program reps’ assessments and compiles data for approval from funding source.
• Compiles monthly data reports for submission to the accounting department and various funding sources.
• Quality Assurance duties if assigned.
• Performs other job-related duties as assigned.

Minimum Requirements:

• High School Diploma or equivalent
• 3 years of Data Entry or Application Processing
• Read, understand, speak and write English at a level appropriate for the position.
• Read and comprehend relevant contracts, regulations, policy, procedures, management directives, and other appropriate program information.
• Ability to make decisions in standard procedural matters without immediate supervision.
• Ability to complete multiple tasks in a timely manner.
• Perform work duties with an appropriate level of proficiency required by the job in word processing, email, calendar, spreadsheet, database an presentation applications, including but not limited to, recent versions of Windows, MS office, and the Internet.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Knowledge:

Ability to understand and carry out oral and written instructions; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work.

Work Environment:

Work is performed in an office environment; frequent contact with other staff and the public; moderate level of noise. The nature of this position may also require to working outdoors in all weather conditions including wet, hot, and cold.

Physical Demands:

Position requires sitting, standing, walking on level and unleveled surfaces, reaching, twisting, turning, kneeling, bending, stooping, squatting, and crouching in the performance of daily activities. The position also requires near, far, and color vision when assisting in activities of program participants. Additionally, the position requires grasping, repetitive hand movement, and fine coordination when writing and typing announcements and advertisements and providing instructions.

Travel Requirements:

May require some local travel within the agency’s service area