Customer Service Specialist — Field & Office Support

Pavestone Company; Green Cove Springs (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Team-oriented environment

Work-life balance

Comprehensive benefits package

Job summary

Pavestone Company is seeking a Customer Service Representative to join our team. You will provide in-person and phone support to contractors and customers, assist with product installation and maintenance, and help with invoices and sales orders.

You will collaborate with Outside Sales Representatives, ensure customer satisfaction, stay informed about our products and their applications, understand competitor products, and assist with deliveries and paperwork.

Qualifications

• Basic knowledge of Microsoft Office programs.
• Good organizational and communication skills.
• Strong problem-solving skills.
• Comfortable walking through manufacturing yards (outdoor environment).

Responsibilities

• Provide in-person and on-the-phone customer service to contractors and customers.
• Provide technical assistance for installing and maintaining products.
• Create accurate invoices and sales orders.
• Coordinate with Outside Sales Representatives.
• Ensure customer satisfaction.
• Maintain knowledge of products and their applications.
• Know competitor products.
• Assist with dispatching and scheduling deliveries.
• Complete daily paperwork.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Outdoor Environment

Tools

Microsoft Office

Job description

Pavestone Company is seeking a Customer Service Representative to join our team. You will provide in-person and phone support to contractors and customers, assist with product installation and maintenance, and help with invoices and sales orders.

You will collaborate with Outside Sales Representatives, ensure customer satisfaction, stay informed about our products and their applications, understand competitor products, and assist with deliveries and paperwork.