Customer Care & Sales Support Specialist

Olympia Stone; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Olympia Stone in Indianapolis is seeking a warm, organized Customer Care & Sales Support Specialist to be the friendly face of our front office. You’ll greet callers and visitors, confirm job details, and help ensure every project starts off right.

You’ll manage purchase orders, change orders, SPS entries, and our Stone Engage CRM, support Stone Consultants behind the scenes, and keep calendars and social media up to date. This is a collaborative, non-sales support role in a family-owned shop.

Qualifications

• Warm, organized front-office presence with a hospitality mindset.
• Accurate handling of purchase orders, change orders, and job files.
• Experience using CRM or order management systems and calendars.

Responsibilities

• Answer our main phone line and greet walk-ins and showroom visitors.
• Carefully route calls and messages to the right person so no one is left waiting.
• Personally make an introductory call to every new customer and explain what happens next.
• Answer questions and help customers feel cared for from the first conversation.
• Walk the customer through the job’s scope of work and follow up on missing details.
• Follow up on missing job details handed off by Stone Consultants and pass back information clearly.
• Create and track purchase orders for brackets, sinks, and faucets; manage sealing PO and scheduling.
• Enter change orders in SPS and scan signed copies to the job file; mark material sold when contract and deposit are signed.
• Keep SPS and Google calendars accurate and easy to read for all team members.
• Keep front-office process documents current and pull reports as needed.
• Manage Stone Engage CRM and social media to keep the company visible.

Skills

Hospitality mindset

Friendly persistence

Attention to detail

Calm organization

Systems discipline

Team-first attitude

Willingness to learn

Education

High school diploma or equivalent

Tools

SPS

Stone Engage CRM

Google Calendar

Job description

For more than 24 years, Olympia Stone has crafted custom granite, quartz, quartzite, and marble pieces for homes across the Indianapolis area. We are a close-knit, family-owned business, and we take genuine pride in every kitchen and bath we help bring to life.

We’re looking for a warm, organized Customer Care & Sales Support Specialist to be the friendly voice and welcoming face of our front office and the person who makes sure every new project starts off right. You’ll greet callers and visitors, make the first “welcome aboard” call to every newly sold customer, confirm each job’s details are complete in SPS, keep purchase orders, change orders, and signed documents accurate and on file, follow up in and manage our Stone Engage CRM, and manage our social media. You’ll report to our Office Manager and work hand in hand with our Stone Consultants, supporting them behind the scenes (this is not a sales role) in a small, collaborative office where questions are always welcome.

What You'll Do:

Welcome Every Caller and Visitor

• Answer our main phone line and greet walk-ins and showroom visitors.
• Carefully route calls and messages to the right person so no one is left waiting.

Start Every New Customer Off Right

• Personally make an introductory call to every new customer so they know who we are and what happens next.
• Patiently answer questions and help customers feel cared for from the very first conversation.
• Walk the customer through the job’s scope of work, check each detail against our internal checklist, and follow up on anything missing.

Support Our Stone Consultants

• Reliably follow up on missing job details and open items handed off by our Stone Consultants.
• Clearly pass back what you learn so our consultants always know where things stand.

Keep Orders, Sealing, and Calendars on Track

• Create and track purchase orders for brackets, sinks, and faucets.
• Carefully manage HydroShield sealing purchase orders and scheduling with our sealing partner.
• Enter change orders in SPS and scan signed copies to the job file.
• Mark material sold when a quote becomes a job at signed contract and deposit.
• Diligently keep our SPS and Google calendars accurate, current, and easy for everyone to read.

Help the Office Run Smoothly

• Thoughtfully keep our front-office process documents current as the way we work improves.
• Gladly pull reports and lend a hand wherever the office needs support.

Manage Stone Engage and Social Media

• Reliably follow up in Stone Engage and keep the CRM current.
• Thoughtfully manage our social media so our work and our team stay visible.

Who We're Hoping to Meet:

• Hospitality mindset: You make people feel welcome, whether they call, email, or walk through the door.
• Friendly persistence: You follow up kindly and consistently until you get an answer.
• Detail & accuracy: You double-check names, dates, and details in purchase orders, change orders, and job files so customers and crews can count on accurate information.
• Calm organization: You juggle phones, visitors, and tasks without losing track of anything.
• Systems discipline: You enter information completely and consistently, and you notice when something is missing — You have a keen eye for detail.
• Team-first spirit: You love helping others succeed and are happy to support the sales team without needing to sell.
• Willingness to learn: You’re eager to learn new software and pick up how a custom stone shop works.

Nice to Have:

• Demonstrated customer-focused mindset with skills in Customer Satisfaction and Customer Service.
• Experience providing responsive Customer Support in a fast-paced environment.
• Strong Communication abilities, including clear verbal and written interactions with customers and colleagues.
• Solid Analytical Skills for understanding project requirements, reviewing quotes, and resolving issues.
• Prior experience in sales support, customer care, or a related role; experience in construction, design, or home improvement is a plus.
• Comfort with basic office software and CRM or order management systems.
• Organized, detail-oriented, and able to manage multiple tasks and deadlines on-site.
• High school diploma or equivalent required; additional education or training in business, design, or related fields is beneficial.

We look forward to meeting you!