Customer Experience Specialist - Masonry Services

Bausch-White Masonry, LLC; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Bausch-White Masonry, LLC is seeking a Customer Service Specialist to handle customer inquiries, provide product guidance, schedule appointments, and maintain accurate records. The role requires strong communication, attention to detail, and a customer-first mindset.

The ideal candidate has at least 2 years in customer service, is proficient with Microsoft Office and CS software, and can multitask in a fast-paced environment. Masonry industry knowledge is a plus.

Qualifications

• High school diploma or equivalent.
• At least 2 years in a customer service role.
• Excellent communication and interpersonal skills.
• Knowledge of masonry or construction industry is a plus.

Responsibilities

• Answer incoming calls and respond to customer emails and inquiries in a timely, professional manner.
• Provide information and guidance to customers on products and services.
• Schedule appointments and coordinate with team for timely service.
• Maintain accurate and up-to-date customer records.
• Follow up with customers to ensure satisfaction and address concerns.
• Collaborate with other departments to resolve complaints and escalations.
• Seek ways to improve the customer experience and service quality.
• Assist with administrative tasks as needed.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

MS Office

Construction knowledge

Education

High school diploma or equivalent

Tools

CRM software

Customer service software

Job description

Bausch-White Masonry, LLC is seeking a Customer Service Specialist to handle customer inquiries, provide product guidance, schedule appointments, and maintain accurate records. The role requires strong communication, attention to detail, and a customer-first mindset.

The ideal candidate has at least 2 years in customer service, is proficient with Microsoft Office and CS software, and can multitask in a fast-paced environment. Masonry industry knowledge is a plus.