Customer Service Specialist | ERP & Order Fulfillment

Staffmark; Buffalo Grove (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Job summary

Wabtec in Buffalo Grove, IL is hiring a Customer Service Representative to support customers, handle orders via email, EDI, and portals, and coordinate with internal teams.

The role requires at least 2 years of customer service or order processing experience, an Associate degree or equivalent, and comfort using ERP systems such as Oracle ERP. The position offers a pay rate of $20.00–$22.00 per hour with benefits that vary by client.

Qualifications

• 2+ years of customer service or order processing experience.
• Experience entering and managing customer purchase orders in ERP systems.
• Email, EDI, and customer portals experience preferred.

Responsibilities

• Process, verify, and enter customer purchase orders received through email, EDI, and customer portals.
• Manage order acknowledgments, scheduling updates, pricing inquiries, lead times, and order changes using Oracle ERP.
• Provide exceptional customer service by resolving customer concerns, investigating issues, and ensuring timely follow-up.
• Coordinate with internal departments to support accurate order fulfillment and maintain customer information records.
• Process warranties, returns, credits, and reimbursement requests while maintaining compliance with company procedures.
• Support commercial, international, transit, and bus-related orders while ensuring accuracy and customer satisfaction.
• Follow company safety standards, housekeeping requirements, and ongoing training initiatives.

Skills

Customer service

Order processing

ERP systems

Email/EDI/portals

Communication

Problem solving

Multitasking

Education

Associate degree

High school diploma

Customer service training

Tools

Oracle ERP

EDI systems

Job description

Wabtec in Buffalo Grove, IL is hiring a Customer Service Representative to support customers, handle orders via email, EDI, and portals, and coordinate with internal teams.

The role requires at least 2 years of customer service or order processing experience, an Associate degree or equivalent, and comfort using ERP systems such as Oracle ERP. The position offers a pay rate of $20.00–$22.00 per hour with benefits that vary by client.