Customer Service Representative

Staffmark Group; Buffalo Grove (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off (PTO)

Life insurance

Job summary

Wabtec is hiring a Customer Service Representative in Buffalo Grove, IL. You will process customer orders via email, EDI, and portals, and use Oracle ERP to manage acknowledgments and updates.

The role emphasizes problem solving and accurate data handling to support timely order fulfillment. The ideal candidate has 2+ years of customer service experience, familiarity with ERP systems, and strong communication skills.

Qualifications

• 2+ years in customer service or order processing.
• Experience entering POs in ERP systems.
• Experience handling inquiries, order updates, returns and warranties.

Responsibilities

• Process and enter customer purchase orders via email, EDI, and portals.
• Manage acknowledgments, scheduling, pricing inquiries, and changes in ERP.
• Resolve customer concerns with timely follow-up and accuracy.
• Coordinate with internal teams to ensure correct order fulfillment and data records.
• Process warranties, returns, credits, and reimbursements per procedures.

Skills

Customer service

PO management

ERP systems

Email/EDI

Customer portals

Education

Associate degree or equivalent

High school diploma or GED

Training in customer service/business admin

Tools

Oracle ERP

Job description

Wabtec - Now hiring for a Customer Service Representative

Location: Buffalo Grove, IL

Pay Rate: $20.00 - $22.00 per hour

Looking for Customer Service Representative jobs in Buffalo Grove where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• Associate degree or equivalent combination of education and work experience.
• High school diploma or GED required.
• Training in customer service, business administration, or related fields is a plus.

Experience Requirements

• Minimum 2+ years of customer service, order processing, or customer support experience.
• Experience entering and managing customer purchase orders (POs) in ERP systems.
• Background handling customer inquiries, order updates, returns, warranties, and issue resolution.
• Experience working with email, EDI transactions, and customer portals preferred.

Preferred Qualifications

• Knowledge of Oracle ERP systems or similar order management software.
• Understanding of transportation, manufacturing, rail, transit, or industrial products.
• Ability to interpret bills of materials (BOMs), product structures, and customer specifications.
• Familiarity with international orders, Incoterms, pricing, and supply chain processes.
• Strong communication, problem-solving, and multitasking skills.

Physical Capabilities

• Ability to work in an office or customer service environment for extended periods.
• Frequent use of computers, phones, and other office equipment.
• Ability to sit, type, and communicate effectively throughout the workday.
• Occasionally participate in training, meetings, or cross-functional activities as needed.

Job Duties

• Process, verify, and enter customer purchase orders received through email, EDI, and customer portals.
• Manage order acknowledgments, scheduling updates, pricing inquiries, lead times, and order changes using Oracle ERP.
• Provide exceptional customer service by resolving customer concerns, investigating issues, and ensuring timely follow-up.
• Coordinate with internal departments to support accurate order fulfillment and maintain customer information records.
• Process warranties, returns, credits, and reimbursement requests while maintaining compliance with company procedures.
• Support commercial, international, transit, and bus-related orders while ensuring accuracy and customer satisfaction.
• Follow company safety standards, housekeeping requirements, and ongoing training initiatives.

Benefits

vary by client and are confirmed at the time of offer. Examples may include:

• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Paid time off (PTO)

This base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs and include anything reportable for federal tax purposes.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.