Warehouse Customer Service Specialist

GEODIS; Granite City (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Fair pay

Shift variety

Early pay

Healthcare access

Paid holidays

Safe work environment

Employee voice

Promotions

GEODISCompassion Fund

GEODISFoundation involvement

Job summary

GEODIS is seeking a Warehouse Customer Service Representative in Granite City, IL to handle customer orders, coordinate shipping, and ensure accurate invoicing. The role involves interacting with customers via phone, email, and in-person visits, resolving billing issues, and maintaining strong relationships with clients.

Applicants should have at least 6 months of related experience, familiarity with AS400 and warehouse systems, and proficiency in Microsoft Office.

Qualifications

• Minimum 6 months related experience and/or training.
• Experience with AS400 operating systems and warehouse management systems preferred.
• PC literate with experience with Microsoft Outlook, Word, and Excel.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Responsibilities

• Interacts with customers by phone, email, or in person and receives orders or changes in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
• Assures proper invoicing of accounts by verifying computer generated invoices.
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files.
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
• Works with management regarding product routing for customers
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.

Skills

AS400 experience

Warehouse management systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

PC literacy

Tools

AS400

Warehouse management systems

Job description

GEODIS is seeking a Warehouse Customer Service Representative in Granite City, IL to handle customer orders, coordinate shipping, and ensure accurate invoicing. The role involves interacting with customers via phone, email, and in-person visits, resolving billing issues, and maintaining strong relationships with clients.

Applicants should have at least 6 months of related experience, familiarity with AS400 and warehouse systems, and proficiency in Microsoft Office.