Customer Service Representative

Staffmark; Buffalo Grove (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Job summary

Wabtec in Buffalo Grove, IL is hiring a Customer Service Representative to support customers, handle orders via email, EDI, and portals, and coordinate with internal teams.

The role requires at least 2 years of customer service or order processing experience, an Associate degree or equivalent, and comfort using ERP systems such as Oracle ERP. The position offers a pay rate of $20.00–$22.00 per hour with benefits that vary by client.

Qualifications

• 2+ years of customer service or order processing experience.
• Experience entering and managing customer purchase orders in ERP systems.
• Email, EDI, and customer portals experience preferred.

Responsibilities

• Process, verify, and enter customer purchase orders received through email, EDI, and customer portals.
• Manage order acknowledgments, scheduling updates, pricing inquiries, lead times, and order changes using Oracle ERP.
• Provide exceptional customer service by resolving customer concerns, investigating issues, and ensuring timely follow-up.
• Coordinate with internal departments to support accurate order fulfillment and maintain customer information records.
• Process warranties, returns, credits, and reimbursement requests while maintaining compliance with company procedures.
• Support commercial, international, transit, and bus-related orders while ensuring accuracy and customer satisfaction.
• Follow company safety standards, housekeeping requirements, and ongoing training initiatives.

Skills

Customer service

Order processing

ERP systems

Email/EDI/portals

Communication

Problem solving

Multitasking

Education

Associate degree

High school diploma

Customer service training

Tools

Oracle ERP

EDI systems

Job description

Wabtec – Now hiring for a Customer Service Representative
Location: Buffalo Grove, IL
Pay Rate: $20.00 - $22.00 per hour

Got People Skills? Turn Them Into Paychecks

Looking for Customer Service Representative jobs in Buffalo Grove where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• Associate degree or equivalent combination of education and work experience.
• High school diploma or GED required.
• Training in customer service, business administration, or related fields is a plus.

Experience Requirements

• Minimum 2+ years of customer service, order processing, or customer support experience.
• Experience entering and managing customer purchase orders (POs) in ERP systems.
• Background handling customer inquiries, order updates, returns, warranties, and issue resolution.
• Experience working with email, EDI transactions, and customer portals preferred.

Preferred Qualifications

• Knowledge of Oracle ERP systems or similar order management software.
• Understanding of transportation, manufacturing, rail, transit, or industrial products.
• Ability to interpret bills of materials (BOMs), product structures, and customer specifications.
• Familiarity with international orders, Incoterms, pricing, and supply chain processes.
• Strong communication, problem-solving, and multitasking skills.

Physical Capabilities

• Ability to work in an office or customer service environment for extended periods.
• Frequent use of computers, phones, and other office equipment.
• Ability to sit, type, and communicate effectively throughout the workday.
• Occasionally participate in training, meetings, or cross-functional activities as needed.

Job Duties

• Process, verify, and enter customer purchase orders received through email, EDI, and customer portals.
• Manage order acknowledgments, scheduling updates, pricing inquiries, lead times, and order changes using Oracle ERP.
• Provide exceptional customer service by resolving customer concerns, investigating issues, and ensuring timely follow-up.
• Coordinate with internal departments to support accurate order fulfillment and maintain customer information records.
• Process warranties, returns, credits, and reimbursement requests while maintaining compliance with company procedures.
• Support commercial, international, transit, and bus-related orders while ensuring accuracy and customer satisfaction.
• Follow company safety standards, housekeeping requirements, and ongoing training initiatives.

Benefits

varies by client and are confirmed at the time of offer. Examples may include:

• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Paid time off (PTO)

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Customer Service Representative helps organizations deliver outstanding customer experiences through effective communication, accurate information, and dependable service. This role combines interpersonal skills with organization and problem-solving ability.

Successful Customer Service Representative professionals remain calm under pressure, communicate clearly, and work efficiently to resolve customer concerns while maintaining professionalism. Strong teamwork helps ensure consistent service quality.

This position is well suited for individuals who enjoy interacting with people and supporting customer satisfaction.