Customer Service & Orders Specialist

Wabtec; Buffalo Grove (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Wabtec invites qualified candidates to join our Customer Service team in the United States. The CSR I provides frontline support by addressing inquiries related to products, pricing, and lead times, manages full order processing, and communicates scheduling updates to customers under the Pricing and Customer Service Manager.

With an Associate’s degree or equivalent and 2+ years of progressive customer service experience, you will navigate orders, terms, and interdepartmental coordination,

Qualifications

• Associate’s degree or equivalent.
• Minimum of 2+ years progressive customer service experience.
• Knowledge of Vapor Bus policies and familiarity with Vapor Bus products; Oracle system navigation.

Responsibilities

• Receive, process and verify the accuracy of orders (POs) from customers, through email, EDI, and portals, upon order validation utilizing Oracle system toward booking, scheduling and acknowledging.
• Process Commercial, International and Transit & Bus/Relay orders with ability to recognize Inco Terms and order impact.
• Initiate required action for response to customer service requests for order changes, including maintenance of order/customer information files and communication changes to relevant departments.
• Resolve product or service problems by clarifying the customer's complaint; determining cause and best solution; following up to ensure resolution.
• Provide gold standard quality service to internal and external customers.
• Adhere to safety protocols and training; perform other duties as assigned.

Skills

Customer service

Communication

Education

Associate’s degree or equivalent

Tools

Oracle System

Job description

Wabtec invites qualified candidates to join our Customer Service team in the United States. The CSR I provides frontline support by addressing inquiries related to products, pricing, and lead times, manages full order processing, and communicates scheduling updates to customers under the Pricing and Customer Service Manager.

With an Associate’s degree or equivalent and 2+ years of progressive customer service experience, you will navigate orders, terms, and interdepartmental coordination,