Customer Service Specialist: Dispatch & Logistics Support (2nd Shift)

RowanEDC Partnership; Henderson (NV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

PTO & Holidays

401(k) match

Tuition reimbursement

Training & career advancement

Job summary

DHL Supply Chain is seeking a Customer Service Rep for 2nd Shift (Mon–Fri, 3pm–11pm). Pay is $21.50 per hour plus a $1.00 shift premium, with attendance bonuses.

Responsibilities include processing orders, providing product and transit information, and liaising to resolve issues, with a focus on customer satisfaction and accurate record-keeping. Qualifications include 0-12 months of data entry or warehousing experience, High School Diploma or equivalent, and proficiency in Microsoft Office and

Qualifications

• Dispatching, scheduling and handling warehouse inbounds and outbounds.
• 3 years minimum experience in Microsoft applications, Excel, Outlook, and Word.
• Experience in any WMS system, allocating orders, waving orders or Problem solving in system.
• Strong communication via email and over the phone.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and act as liaison to resolve issues.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.

Skills

Dispatching & scheduling

MS Office (Excel/Outlook/Word)

WMS experience

Customer communication

Education

High School Diploma or Equivalent

Tools

WMS system

Job description

DHL Supply Chain is seeking a Customer Service Rep for 2nd Shift (Mon–Fri, 3pm–11pm). Pay is $21.50 per hour plus a $1.00 shift premium, with attendance bonuses.

Responsibilities include processing orders, providing product and transit information, and liaising to resolve issues, with a focus on customer satisfaction and accurate record-keeping. Qualifications include 0-12 months of data entry or warehousing experience, High School Diploma or equivalent, and proficiency in Microsoft Office and