Customer Service Representative

RowanEDC Partnership; Henderson (NV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

PTO & Holidays

401(k) match

Tuition reimbursement

Training & career advancement

Job summary

DHL Supply Chain is seeking a Customer Service Rep for 2nd Shift (Mon–Fri, 3pm–11pm). Pay is $21.50 per hour plus a $1.00 shift premium, with attendance bonuses.

Responsibilities include processing orders, providing product and transit information, and liaising to resolve issues, with a focus on customer satisfaction and accurate record-keeping. Qualifications include 0-12 months of data entry or warehousing experience, High School Diploma or equivalent, and proficiency in Microsoft Office and

Qualifications

• Dispatching, scheduling and handling warehouse inbounds and outbounds.
• 3 years minimum experience in Microsoft applications, Excel, Outlook, and Word.
• Experience in any WMS system, allocating orders, waving orders or Problem solving in system.
• Strong communication via email and over the phone.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and act as liaison to resolve issues.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.

Skills

Dispatching & scheduling

MS Office (Excel/Outlook/Word)

WMS experience

Customer communication

Education

High School Diploma or Equivalent

Tools

WMS system

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position: Customer Service Rep
Shift: 2nd Shift / Monday thru Friday/ 3pm to 11pm
Pay: $21.50 + $1.00 shift premium
Additional Incentives: Attendance Bonus

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

• Dispatching, scheduling and handling warehouse inbounds and outbounds
• 3 years Minimum experience in Microsoft applications, Excel, Outlook, and Word.
• Experience in any WMS system, allocating orders, waving orders or Problem solving in system
• Strong comminication via email and over the phone.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada!

Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.