Customer Service Representative

RowanEDC Partnership; North Carolina; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

PTO with holidays and vacation

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain is hiring a Customer Service Rep for 1st shift (Mon–Fri, 6am–2:30pm) in North Carolina. Pay is $21.50 per hour with attendance bonuses. Responsibilities include processing orders, providing product and transit information, and resolving customer issues.

Benefits include health coverage, PTO, 401(k) match, and tuition reimbursement. Equal opportunity employer. Ideal candidate has a High School Diploma, 0–12 months data entry or warehouse experience, and proficiency with MS Office

Qualifications

• Dispatching, scheduling and handling warehouse inbounds and outbounds.
• 3+ years of experience with Microsoft Office (Excel, Outlook, Word).
• Experience with a WMS system and order allocation or problem solving in the system.
• Strong communication via email and over the phone.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and liaise to resolve issues.
• Resolve product or service problems and expedite corrections or adjustments.
• Maintain customer records and update account information.
• Assist with order and product management and perform other duties as assigned.

Skills

Dispatching & scheduling

Microsoft Office

Customer communication

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

WMS system

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position: Customer Service Rep
Shift: 1st shift / Mon - Fri/ 6am to 2:30pm
Pay: $21.50
Additional Incentives: Attendance Bonus

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

• Dispatching, scheduling and handling warehouse inbounds and outbounds
• 3 years Minimum experience in Microsoft applications, Excel, Outlook, and Word.
• Experience in any WMS system, allocating orders, waving orders or Problem solving in system
• Strong comminication via email and over the phone.

Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.