Customer Service Specialist — Delivery & Payments

Raymour & Flanigan Furniture and Mattresses; Exton (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k match

Profit sharing

Cross training

Job summary

Raymour & Flanigan in Exton, PA is seeking a Customer Service Representative to bridge the gap between the dream and the delivery by helping customers schedule deliveries, manage payments, and address inquiries.

You will work both independently and with a small team to enhance the customer shopping experience, delivering friendly, professional service and adapting to a retail schedule that covers days, nights, weekends and holidays.

Qualifications

• Genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills.
• Excellent listening skills and ability to multi-task in a fast-paced environment.
• Proactively resolve escalated customer issues.
• Support sales and operations by advocating for customer concerns.
• Flexibility to work a retail schedule including days, nights, weekends and holidays.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Respond to customer questions and concerns to enhance the shopping experience.
• Work independently and in a small team to uphold service standards.

Skills

Customer service

Communication

Multitasking

Issue resolution

Job description

Raymour & Flanigan in Exton, PA is seeking a Customer Service Representative to bridge the gap between the dream and the delivery by helping customers schedule deliveries, manage payments, and address inquiries.

You will work both independently and with a small team to enhance the customer shopping experience, delivering friendly, professional service and adapting to a retail schedule that covers days, nights, weekends and holidays.