Customer Experience Specialist

Raymour & Flanigan Furniture and Mattresses; Wilkes-Barre (Luzerne County); On-site; USD 37,250,000 - 57,308,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Breakfast with owners

Job summary

Raymour & Flanigan is seeking a Customer Service Representative to support the delivery scheduling, payments processing, and customer inquiries. The role emphasizes friendly, professional service and strong communication in a fast-paced retail environment.

We offer competitive compensation with health benefits, 401k with company match plus profit sharing, cross training, and other perks. Flexibility to work days, evenings, weekends, and holidays is required.

Qualifications

• Provide genuine, friendly, personable and professional service.
• Strong communication, interpersonal and organizational skills in person and on the phone.
• Excellent listening skills and the ability to multi-task in a fast-paced environment.
• Proactively resolve escalated customer issues.

Responsibilities

• Assist customers with scheduling deliveries, managing payments, and addressing questions and concerns.
• Work independently or on a small team to enhance the customer shopping experience.

Skills

Friendly service

Effective communication

Listening skills

Multi-tasking

Retail schedule flexibility

Job description

Raymour & Flanigan is seeking a Customer Service Representative to support the delivery scheduling, payments processing, and customer inquiries. The role emphasizes friendly, professional service and strong communication in a fast-paced retail environment.

We offer competitive compensation with health benefits, 401k with company match plus profit sharing, cross training, and other perks. Flexibility to work days, evenings, weekends, and holidays is required.