Customer Experience Specialist - Delivery & Payments

Talentify; East Hanover (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Profit sharing

Cross training

Breakfast with owners

Job summary

Raymour & Flanigan is hiring a Customer Service Representative in the United States. The role focuses on scheduling deliveries, handling payments, and resolving customer questions while maintaining a high level of service for a broad customer base.

You will work both independently and within a small team to enhance the overall customer shopping experience, with a schedule that requires flexibility including weekends and holidays.

Qualifications

• Friendly, genuine, personable and professional service.
• Strong communication, interpersonal and organizational skills.
• Ability to listen effectively and multi-task in a fast-paced setting.
• Resolve escalated customer issues proactively.
• Support sales and operations teams to address customer concerns.
• Flexible retail schedule including days, nights, weekends, holidays and events.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Bridge the gap between dream and reality by addressing questions and concerns.
• Work independently or in small teams to strengthen the customer shopping experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Attention to detail

Job description

Raymour & Flanigan is hiring a Customer Service Representative in the United States. The role focuses on scheduling deliveries, handling payments, and resolving customer questions while maintaining a high level of service for a broad customer base.

You will work both independently and within a small team to enhance the overall customer shopping experience, with a schedule that requires flexibility including weekends and holidays.