Customer Service & Delivery Support Specialist

Raymour & Flanigan Furniture and Mattresses; City of White Plains (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual owner breakfast

Job summary

Raymour & Flanigan in White Plains, NY is seeking a Customer Service Representative to bridge the gap between the dream and the delivery. You will assist customers with scheduling deliveries, processing payments, and addressing questions to ensure a positive shopping experience.

You will work independently and with a small team to uphold our commitment to service excellence, demonstrate genuine, friendly communication, and support sales and operations to exceed customer expectations.

Qualifications

• Strong customer service skills with a friendly and professional demeanor.
• Excellent communication, interpersonal and organizational abilities.
• Ability to multi-task in a fast-paced service environment.
• Proactive in resolving escalated customer issues.

Responsibilities

• Assist customers with scheduling deliveries and processing payments.
• Acknowledge and address customer questions and concerns to improve the experience.
• Collaborate with sales and operations to exceed customer expectations.
• Maintain a genuine, personable approach in all interactions.

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

Raymour & Flanigan in White Plains, NY is seeking a Customer Service Representative to bridge the gap between the dream and the delivery. You will assist customers with scheduling deliveries, processing payments, and addressing questions to ensure a positive shopping experience.

You will work independently and with a small team to uphold our commitment to service excellence, demonstrate genuine, friendly communication, and support sales and operations to exceed customer expectations.