Customer Service Advocate — Flexible Hours & 401k Match

Raymour-; Exton (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Merchandise discount

Health benefits

Job summary

Raymour & Flanigan is seeking a Customer Service Representative at the Exton Outlet location. You will help schedule deliveries, process payments, and address customer questions to ensure a seamless shopping experience.

The role requires friendly, professional service, strong communication, listening, and multitasking abilities in a fast-paced retail environment. Flexibility to work days, nights, weekends, and holidays is essential.

Qualifications

• Consistently provide genuine, friendly, personable and professional service.
• Effective communication and organizational skills in person and on the phone.
• Excellent listening skills and ability to multi-task in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations to go above and beyond by advocating for customer concerns.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Bridge the gap between customer dreams and reality by delivering compelling service.
• Work independently and as part of a small team to enhance the customer shopping experience.

Skills

Communication

Interpersonal skills

Organizational skills

Active listening

Phone etiquette

Job description

Raymour & Flanigan is seeking a Customer Service Representative at the Exton Outlet location. You will help schedule deliveries, process payments, and address customer questions to ensure a seamless shopping experience.

The role requires friendly, professional service, strong communication, listening, and multitasking abilities in a fast-paced retail environment. Flexibility to work days, nights, weekends, and holidays is essential.