Customer Experience Specialist

Raymour & Flanigan Furniture and Mattresses; Town of Horseheads (NY); On-site; USD 33,000 - 48,000; Full time

Job summary

Raymour & Flanigan in New York is seeking a Customer Service Representative to help manage deliveries, process payments and address customer questions with courtesy and professionalism.

You will work both independently and with a small team to uphold our promise of a seamless shopping experience and a high level of service, including handling inquiries and protecting customer satisfaction.

Qualifications

• Ability to provide genuine, friendly and professional service.
• Strong communication, interpersonal and organizational skills.
• Excellent listening and multitasking in a fast-paced environment.
• Ability to resolve escalated customer issues.
• Flexibility to work retail schedule including days, nights, weekends, holidays.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Address customer questions and concerns professionally.
• Work independently and in small teams to strengthen the customer shopping experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

Raymour & Flanigan in New York is seeking a Customer Service Representative to help manage deliveries, process payments and address customer questions with courtesy and professionalism.

You will work both independently and with a small team to uphold our promise of a seamless shopping experience and a high level of service, including handling inquiries and protecting customer satisfaction.