24/7 Multichannel Customer Care Specialist

Staff Hire, LLC; Las Vegas (NV); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Promotion opportunities

Job summary

Staff Hire, LLC is seeking a Customer Service Representative in Las Vegas. The ideal candidate will manage a high volume of interactions via Live Chat, SMS, email, and telephone. Responsibilities include assisting users, resolving issues, and ensuring a positive experience. Candidates must have at least 1 year of service experience and strong communication skills. The role offers competitive salary, benefits, and opportunities for advancement.

Qualifications

• At least 1 year of experience in a call center or high-volume service setting.
• Ability to remain resourceful in a fast-paced environment.
• Demonstrated ability to manage multiple digital interfaces.

Responsibilities

• Provide customer service via Live Chat, SMS, email, and phone.
• Review customer accounts for possible fraudulent activity.
• Maintain professionalism and respect in every interaction.

Skills

Clear verbal and written English

Time-management skills

Ability to manage multiple tasks

Customer service experience

Tools

CRM tools

Computer systems proficiency

Job description

Staff Hire, LLC is seeking a Customer Service Representative in Las Vegas. The ideal candidate will manage a high volume of interactions via Live Chat, SMS, email, and telephone. Responsibilities include assisting users, resolving issues, and ensuring a positive experience. Candidates must have at least 1 year of service experience and strong communication skills. The role offers competitive salary, benefits, and opportunities for advancement.