Customer Service Specialist — Collision Center (Growth & Perks)

Caliber Collision; Warrenville (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision benefits (from

Weekly pay

Paid vacation & holidays

Career growth & internal promotion

Job summary

Caliber Collision in Warrenville, IL seeks a Customer Service Representative to greet customers and deliver extraordinary service while coordinating rental cars and load-level requests. This role supports insurance authorizations, billing, and cross-function collaboration in a fast-paced center.

You will monitor daily work volume, communicate effectively, and navigate multiple software systems to ensure a seamless, customer-focused experience.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and other software systems.
• Ability to handle competing priorities in a fast-paced setting.
• Commitment to delivering extraordinary customer service.

Responsibilities

• Greet customers and provide extraordinary customer service to internal and external customers.
• Monitor work volume and recommend load level requests when necessary.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements regarding authorizations and billing.
• Support center operations to ensure smooth, efficient service.

Skills

Verbal & written communication

Customer service

Software systems navigation

Multitasking in fast-paced environment

Collaborative teamwork

Tools

Microsoft Office Suite

Job description

Caliber Collision in Warrenville, IL seeks a Customer Service Representative to greet customers and deliver extraordinary service while coordinating rental cars and load-level requests. This role supports insurance authorizations, billing, and cross-function collaboration in a fast-paced center.

You will monitor daily work volume, communicate effectively, and navigate multiple software systems to ensure a seamless, customer-focused experience.