Customer Service & Solutions Advisor - Building Materials

SPI - Specialty Products & Insulation; Orange (CT); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Matching

PTO & Paid Holidays

Tuition Reimbursement

Life & Disability Insurance

Employee Assistance Program

Job summary

QXO seeks a customer service professional to act as the key contact for our branch, providing order support and product information to customers. You will collaborate with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to ensure efficient order fulfillment.

The role requires strong communication, basic math, and a personable, proactive mindset, with local travel up to 10% and the ability to stand by for a fast-paced environment.

Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1-2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Responsibilities

• Maintain a positive rapport with customers and provide world-class service.
• Demonstrate exemplary customer service, analytics and problem-solving skills.
• Proficient with computers to process and review dealer orders, requests and system-generated acknowledgements.
• Perform other duties, tasks, or responsibilities as assigned.

Skills

Customer service experience

Communication skills

Math calculations

Positive attitude

Team collaboration

Job description

QXO seeks a customer service professional to act as the key contact for our branch, providing order support and product information to customers. You will collaborate with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to ensure efficient order fulfillment.

The role requires strong communication, basic math, and a personable, proactive mindset, with local travel up to 10% and the ability to stand by for a fast-paced environment.