Customer Service Specialist – Auto Repair & Rentals

Caliber; Cibolo (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Weekly pay with overtime eligibility

Vacation & Holidays accrual

Career growth opportunities

Job summary

Caliber Collision in Cibolo, TX is seeking a Customer Service Representative to greet customers and deliver outstanding service while coordinating rental cars and load-level requests.

You will support center operations by monitoring workload, assisting with authorizations and billing, and maintaining knowledge of insurance partner requirements. Minimum 1 year of customer-facing experience and strong communication skills required.

Qualifications

• 1+ years of experience in a customer facing environment.
• Strong communication skills (verbal and written).
• Ability to navigate multiple software systems and stay organized.

Responsibilities

• Greet and assist customers with a friendly, professional attitude.
• Monitor work volume and coordinate load level requests as needed.
• Coordinate Rental Car/ towing/ partner services to provide one-stop service.
• Assist with authorizations, billing, and understanding insurance partner requirements.

Skills

Communication

Customer Service

Prioritization

Teamwork

Written Communication

Tools

Microsoft Office Suite

Job description

Caliber Collision in Cibolo, TX is seeking a Customer Service Representative to greet customers and deliver outstanding service while coordinating rental cars and load-level requests.

You will support center operations by monitoring workload, assisting with authorizations and billing, and maintaining knowledge of insurance partner requirements. Minimum 1 year of customer-facing experience and strong communication skills required.