Customer Experience Specialist - Collision Center Support

Caliber; Medina (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits from day one

Weekly pay

Paid vacation & holidays

Career growth opportunities

Production shop experience

Job summary

Caliber Collision in Medina is seeking a Customer Service Representative to greet customers and provide extraordinary service while managing workloads at the center. The role includes coordinating Rental Car/Tow companies to offer one-stop service and maintaining awareness of insurance partner requirements for authorizations, billing and load levels.

Ideal candidates have 1+ year in a customer-facing environment, strong communication skills, and the ability to work across multiple software

Qualifications

• 1+ year of experience in a customer-facing environment.
• Ability to provide personable, friendly customer service to internal and external customers.
• Proficient with multiple software systems (e.g., Microsoft Office).

Responsibilities

• Greet customers and provide extraordinary service.
• Coordinate Rental Car/Tow companies to deliver one-stop service.
• Understand and assist with insurance partner requirements for authorizations, billing and load levels.

Skills

Verbal communication

Written communication

Office suite

Prioritization

Team collaboration

Job description

Caliber Collision in Medina is seeking a Customer Service Representative to greet customers and provide extraordinary service while managing workloads at the center. The role includes coordinating Rental Car/Tow companies to offer one-stop service and maintaining awareness of insurance partner requirements for authorizations, billing and load levels.

Ideal candidates have 1+ year in a customer-facing environment, strong communication skills, and the ability to work across multiple software