Customer Service Pro — Frisco Auto Collision Center

Caliber Collision; Frisco (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Weekly pay with overtime eligibility

Paid vacation and holidays

Career growth opportunities

Job summary

Caliber Collision in Frisco, TX seeks a Customer Service Representative to greet customers and deliver exceptional service while coordinating center workloads and rental car partnerships. The role emphasizes accuracy in handling authorizations, billing, and load-level processes within a fast-paced collision repair environment.

Ideal candidates will have 1+ year of customer-facing experience and strong communication skills, with proficiency in Microsoft Office and a collaborative mindset to

Qualifications

• 1+ year of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems (Microsoft Office).
• Ability to manage competing priorities in a fast-paced environment.
• Friendly, personable customer service and teamwork.

Responsibilities

• Greet customers and provide extraordinary customer service to internal and external customers.
• Monitor work volume at the center and request load level adjustments when needed.
• Coordinate Rental Car/Tow with partners to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Verbal and written communication

Software proficiency

Prioritization under pressure

Customer service

Team collaboration

Tools

Microsoft Office

Job description

Caliber Collision in Frisco, TX seeks a Customer Service Representative to greet customers and deliver exceptional service while coordinating center workloads and rental car partnerships. The role emphasizes accuracy in handling authorizations, billing, and load-level processes within a fast-paced collision repair environment.

Ideal candidates will have 1+ year of customer-facing experience and strong communication skills, with proficiency in Microsoft Office and a collaborative mindset to