Customer Service Specialist – Auto Glass & Scheduling

Glass America; Buffalo (NY); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

80 hours paid time off annually

80 hours paid parental leave

6 paid holidays annually

Medical Insurance

401(k) Retirement Plan with Company M"

Employer Paid Short-Term Disability &

Job summary

Glass America in Buffalo, NY is seeking a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records.

The ideal candidate is organized, dependable, and technology‑comfortable, thriving in a fast‑paced, customer‑facing environment and motivated to help the team meet production and service goals.

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Responsibilities

• Professionally handle customer interactions in person and over the phone.
• Schedule customer appointments with a sense of urgency.
• Coordinate with Auto Glass Technicians and update customer records.
• Enter sales information and quotes into the system.
• Support inventory checks, part deliveries, and job confirmations as needed.
• Work closely with technicians, market leadership, and Inside Sales teams.

Skills

Customer service

CRM systems

Multitask

Communication

Education

High school diploma or GED

Tools

Dashboards

Performance tools

CRM systems

Job description

Glass America in Buffalo, NY is seeking a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records.

The ideal candidate is organized, dependable, and technology‑comfortable, thriving in a fast‑paced, customer‑facing environment and motivated to help the team meet production and service goals.