Customer Service Rep – Auto Glass Growth & Benefits

Boyd Group; Buffalo (NY); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid time off (PTO)

Parental leave (80 hours)

Paid holidays (6)

Medical, Dental & Vision Insurance

401(k) with company match

Short-term disability & life insurance

Voluntary life insurance

Daily pay option

Job summary

Glass America in Buffalo, NY is hiring a Customer Service Representative to support daily shop operations. You will professionally assist customers, schedule appointments, coordinate with Auto Glass Technicians, and maintain accurate customer and sales records.

The role suits an organized, dependable individual who thrives in a fast-paced, customer-facing environment. Ideal candidates have 1–3 years of retail or service experience, strong communication skills, and proficiency with CRM tools and

Qualifications

• 1–3 years of customer-facing experience in retail or service.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Responsibilities

• Professionally handle customer interactions and inquiries in person or by phone.
• Schedule appointments with a sense of urgency and accuracy.
• Coordinate with Auto Glass Technicians and update customer records in the CRM.
• Provide quotes for installation and repair services per the established process.
• Support inventory checks, part deliveries, and job confirmations as needed.
• Maintain a clean, organized store environment and teamwork with others.

Skills

Multitasking

Communication skills

Customer service

Data entry / CRM usage

Education

High school diploma or GED

Tools

CRM systems

Dashboards

Job description

Glass America in Buffalo, NY is hiring a Customer Service Representative to support daily shop operations. You will professionally assist customers, schedule appointments, coordinate with Auto Glass Technicians, and maintain accurate customer and sales records.

The role suits an organized, dependable individual who thrives in a fast-paced, customer-facing environment. Ideal candidates have 1–3 years of retail or service experience, strong communication skills, and proficiency with CRM tools and