Customer Service Pro | Auto Glass Scheduling & Support

Glass America; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

80 hours PTO annually

Parental leave

6 paid holidays annually

Health, Dental & Vision Insurance

401(k) Retirement Plan with Company M

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Free safety glasses

Daily Pay option

Job summary

Glass America in Columbus, Ohio is seeking a Customer Service Representative to support daily shop operations, assist customers, schedule appointments, and coordinate with Auto Glass Technicians. You will maintain accurate customer and sales records and help the team meet production and service goals.

The role suits an organized, dependable, tech-savvy individual who thrives in a fast-paced, customer-facing environment and is motivated to help the team succeed.

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Responsibilities

• Handle customer interactions and inquiries in person and by phone.
• Schedule customer appointments with urgency and accuracy.
• Maintain regular communication with Auto Glass Technicians in the field.
• Use our software to log conversations, enter sales data, and update records.

Skills

Multitasking

Customer service

Communication

CRM data entry

Education

High school diploma

GED

Tools

CRM systems

Job description

Glass America in Columbus, Ohio is seeking a Customer Service Representative to support daily shop operations, assist customers, schedule appointments, and coordinate with Auto Glass Technicians. You will maintain accurate customer and sales records and help the team meet production and service goals.

The role suits an organized, dependable, tech-savvy individual who thrives in a fast-paced, customer-facing environment and is motivated to help the team succeed.