Auto Glass Customer Experience Specialist

Gerber Collision & Glass; Salt Lake City (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Medical Insurance

401(k) Match

Life Insurance

Vision Insurance

Voluntary Daily Pay

Job summary

Glass America in Salt Lake City seeks a Customer Service Representative to support daily shop operations, assist customers, schedule appointments, coordinate with Auto Glass Technicians, and maintain accurate records. The role suits organized, tech‑comfortable individuals in a fast-paced, customer-facing environment.

Ideal candidates have 1–3 years in retail or service roles, strong communication skills, and experience with dashboards and CRM systems.

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.
• Strong communication and listening skills.

Responsibilities

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when scheduling customer appointments.
• Maintain regular communication with Auto Glass Technicians in the field
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step by step process to provide quotes on our competitively priced installation and repair services
• Take proactive actions to help your team meet shop production goals and budgetary objectives.
• Complete work orders, enter customer information, and keep records accurate and up to date
• Maintain a clean, well-organized, customer‑ready store environment
• Support inventory checks, part deliveries, and job confirmations as needed
• Work closely with your technicians, market leadership, and Inside Sales teams

Skills

Multitasking

Strong communication

CRM experience

Education

High school diploma or GED

Tools

CRM systems

Dashboards

Performance tools

Job description

Glass America in Salt Lake City seeks a Customer Service Representative to support daily shop operations, assist customers, schedule appointments, coordinate with Auto Glass Technicians, and maintain accurate records. The role suits organized, tech‑comfortable individuals in a fast-paced, customer-facing environment.

Ideal candidates have 1–3 years in retail or service roles, strong communication skills, and experience with dashboards and CRM systems.