Auto Glass CSR - Customer Care Specialist (FT + Benefits)

Glass America; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401(k) plan

Life insurance

Dental & Vision

Voluntary daily pay

Job summary

Glass America in Columbus, OH is seeking a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology-friendly individual in a fast-paced, customer-facing environment.

Ideal candidates have 1–3 years of retail, auto service, or call center experience and can multitask effectively while

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience
• Ability to manage multiple priorities in a fast-moving environment
• Experience using dashboards, performance tools, and CRM systems

Responsibilities

• Handle customer interactions and inquiries in person and over the phone
• Schedule customer appointments with a sense of urgency
• Coordinate with Auto Glass Technicians and update customer records
• Enter sales information and quotes in the system
• Support shop production goals and inventory checks
• Maintain a clean, organized store environment
• Work with technicians, market leadership, and Inside Sales teams

Skills

Customer service

Communication

Multitasking

CRM software

Data entry

Education

High School Diploma or GED

Tools

CRM software

Dashboard tools

Job description

Glass America in Columbus, OH is seeking a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology-friendly individual in a fast-paced, customer-facing environment.

Ideal candidates have 1–3 years of retail, auto service, or call center experience and can multitask effectively while