Auto Glass CSR: Fast-Paced Customer Support & Scheduling

Glass America, Inc.; Littleton (CO); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Holiday pay

Health/Dental/Vision Insurance

401(k) Company Match

Job summary

Glass America in Littleton, CO seeks a Customer Service Representative to support daily shop operations, assist customers, schedule appointments, and coordinate with Auto Glass Technicians. You will maintain accurate customer records and help the team meet production and service goals.

The role requires 1–3 years of customer-facing experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Responsibilities

• Professionally handle customer interactions and inquiries, in person or over the phone.
• Schedule customer appointments with a sense of urgency.
• Coordinate with Auto Glass Technicians and update customer records.
• Provide quotes for installation and repair services.
• Support shop production goals and budgetary objectives.

Skills

Multitasking

CRM systems

Customer service

Communication skills

Data entry

Education

High school diploma or GED

Tools

CRM software

Excel

Job description

Glass America in Littleton, CO seeks a Customer Service Representative to support daily shop operations, assist customers, schedule appointments, and coordinate with Auto Glass Technicians. You will maintain accurate customer records and help the team meet production and service goals.

The role requires 1–3 years of customer-facing experience, strong communication, and the ability to multitask in a fast-paced environment.