Customer Service Pro – Auto Glass Shop Growth & Benefits

Glass America; Colorado Springs (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Holidays

Health insurance

401(k) Retirement Plan

Short-Term Disability & Life Insurance

Safety glasses provided

Voluntary Daily Pay

Job summary

Glass America in Colorado Springs is hiring a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology‑comfortable individual in a fast-paced, customer-facing environment.

The position offers Full Time hours with paid time off, holidays, and comprehensive benefits, including health

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Responsibilities

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Schedule customer appointments with a sense of urgency.
• Maintain regular communication with Auto Glass Technicians in the field.
• Use our software to note conversations, enter sales information and update customer records.
• Provide quotes on installation and repair services.
• Help the team meet shop production goals and budgetary objectives.
• Complete work orders and keep customer information accurate and up to date.
• Maintain a clean, customer-ready store environment.
• Support inventory checks, part deliveries, and job confirmations as needed.
• Work closely with technicians, market leadership, and Inside Sales teams.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma or GED

Tools

CRM systems

Job description

Glass America in Colorado Springs is hiring a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology‑comfortable individual in a fast-paced, customer-facing environment.

The position offers Full Time hours with paid time off, holidays, and comprehensive benefits, including health