Customer Service Specialist – Auto Finance & Disputes

DriveTime; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

401(K)

Life insurance

Disability coverage

Tuition reimbursement

Wellness program

Game room

In-house gym

Social events

Paid time off

Job summary

DriveTime Family of Brands is seeking a Customer Service Specialist to support Bridgecrest loan customers through calls and emails, handling payments, general account questions, and timely resolutions.

In this role you will address all customer-facing service situations, manage escalated issues with patience and empathy, and collaborate with management across the business to ensure the highest level of satisfaction.

Qualifications

• High School diploma or GED required.
• 2+ years of customer service experience.
• Experience with dispute resolution.

Responsibilities

• Handle multiple customer touchpoints across Bridgecrest.
• Address inquiries about payments and general account questions.
• Resolve escalated issues with patience and empathy.
• Respond to internal and external emails and calls with status updates.
• Manage customer conflicts under pressure and maintain satisfaction.

Skills

Customer service

Dispute resolution

Communication

Empathy

Education

High School Diploma or GED

Job description

DriveTime Family of Brands is seeking a Customer Service Specialist to support Bridgecrest loan customers through calls and emails, handling payments, general account questions, and timely resolutions.

In this role you will address all customer-facing service situations, manage escalated issues with patience and empathy, and collaborate with management across the business to ensure the highest level of satisfaction.