Ancillary Claims & Cancellations Specialist

Bridgecrest Credit Company, LLC; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K) plan

Company paid life insurance

Short/long-term disability

Tuition reimbursement

Wellness program

Paid time off

Employee events

Job summary

Bridgecrest Credit Company, LLC, part of the DriveTime Family of Brands, seeks an Ancillary Specialist to oversee all aspects of ancillary products, including cancellations and GAP claims. You will ensure funds are applied correctly to loans and coordinate with product providers and insurers to process cancellations accurately and timely.

Ideal candidates have 2+ years in collections, customer service, or related fields, strong communication skills, attention to detail, and the ability to thrive

Qualifications

• Excellent verbal and written communication skills.
• Must be detail oriented and accurate.
• Able to thrive in a fast-paced, team-driven environment.
• Regular and predictable attendance is required.
• Ability to adapt quickly and stay composed under pressure.

Responsibilities

• Oversee cancellations of ancillary products and file GAP claims.
• Verify correct funds are applied to loans or returned to customers.
• Coordinate with product providers to ensure timely cancellations.
• Enter cancellation requests in third-party portals and follow up.
• Conduct audits and analyze refunds and postings for accuracy.
• Assist other departments with ancillary inquiries and reinstatements.

Skills

Verbal & written comms

Detail oriented

Team player

Punctual attendance

Adaptable in pace

Education

High School Diploma or GED

Job description

Bridgecrest Credit Company, LLC, part of the DriveTime Family of Brands, seeks an Ancillary Specialist to oversee all aspects of ancillary products, including cancellations and GAP claims. You will ensure funds are applied correctly to loans and coordinate with product providers and insurers to process cancellations accurately and timely.

Ideal candidates have 2+ years in collections, customer service, or related fields, strong communication skills, attention to detail, and the ability to thrive