Customer Service Admin

DriveTime; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

401(K)

Life insurance

Disability coverage

Tuition reimbursement

Wellness program

Game room

In-house gym

Social events

Paid time off

Job summary

DriveTime Family of Brands is seeking a Customer Service Specialist to support Bridgecrest loan customers through calls and emails, handling payments, general account questions, and timely resolutions.

In this role you will address all customer-facing service situations, manage escalated issues with patience and empathy, and collaborate with management across the business to ensure the highest level of satisfaction.

Qualifications

• High School diploma or GED required.
• 2+ years of customer service experience.
• Experience with dispute resolution.

Responsibilities

• Handle multiple customer touchpoints across Bridgecrest.
• Address inquiries about payments and general account questions.
• Resolve escalated issues with patience and empathy.
• Respond to internal and external emails and calls with status updates.
• Manage customer conflicts under pressure and maintain satisfaction.

Skills

Customer service

Dispute resolution

Communication

Empathy

Education

High School Diploma or GED

Job description

What’s Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job? In short, as the Customer Service Specialist, you will be responsible for directly handling multiple potential customer touchpoints throughout the customer’s loan. These touchpoints can range from general customer inquiries to questions regarding payments, General Account questions and overall customer resolutions. Some responsibilities include:

• Addressing all customer-facing service situations from all areas of Bridgecrest.
• Dealing with customer calls requiring help, information, sales promotion and dispute resolution.
• Performing tasks independently with minimal instruction and supervision.
• Answering internal and external emails and calls providing status updates and information regarding escalated issues.
• Effectively managing customer conflict while under pressure.
• Answering non-routine questions that require deviation from standardized procedures.
• Demonstrating patience, empathy and respect during potentially escalating customer interactions.
• Interacting and communicating with management across all lines of the business regarding customer concerns.
• Assuring the highest level of customer satisfaction.

The Specifics. High School or GED required 2+ years of work experience, including a background in customer service/customer care and dispute resolution.

Perks

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
• Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.
• Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide.

Think career growth with a side of camaraderie, innovation, and plenty of high-fives.

If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here.

Buckle up - your career journey with us is about to take off!

Hiring is contingent upon successful completion of our background and drug screening process.

DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime.