Customer Service Representative

DriveTime; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k)

Life insurance

Tuition reimbursement

Wellness programs

Competitive pay

Recreational amenities

Paid time off

Job summary

DriveTime is seeking a Customer Service Representative who will make outbound and inbound calls, assisting customers with their accounts and negotiating payment plans. The role offers comprehensive health coverage, a 401(k), tuition reimbursement, and growth opportunities within a recognized and supportive work environment.

Qualifications

• 2+ years in collections, customer service, sales, or retail.
• Ability to pass a background check and drug test.

Responsibilities

• Making inbound and outbound calls regarding past-due balances.
• Educating and negotiating with customers to facilitate payments.
• Reviewing account information and processing payments.

Skills

Customer Service

Negotiation

Communication

Education

High School Diploma or GED

Job description

Join to apply for the Customer Service Representative role at DriveTime

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, a leading financial servicing provider. Bridgecrest services approximately $17 billion in finance receivables, offering auto loans across a wide credit spectrum to help customers achieve vehicle ownership.

Responsibilities include:

• Making inbound and outbound calls regarding past-due balances (1-60 days).
• Educating, negotiating, and building relationships with customers to facilitate payments.
• Reviewing account information, processing payments, and documenting contact details accurately.
• Assisting customers with debt repayment plans, including modifications and deferments.
• Utilizing systems for skip tracing and account management.
• Maintaining positive relationships with the Loan Servicing team.

Qualifications include:

• High School Diploma or GED.
• 2+ years in collections, customer service, sales, or retail.
• Ability to pass a background check and drug test.

Perks include comprehensive health coverage, 401(k), life insurance, growth opportunities, tuition reimbursement, wellness programs, competitive pay, recreational amenities, and paid time off.

DriveTime is Great Place to Work Certified with numerous awards. Hiring is contingent upon background and drug screening. We are an Equal Opportunity Employer.

Application Instructions: Click the link to apply on our careers page. We look forward to hearing from you!