Customer Relations Specialist

DriveTime Car Sales, LLC; United States; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Company-paid life insurance

Short-term and long-term disability coverage

Tuition reimbursement

Wellness program with coaching

Competitive pay and performance bonuses

Paid time off and holidays

In-house gym and game room

Team social events

Job summary

DriveTime Car Sales, LLC is seeking a Customer Relations Specialist to provide exceptional service by addressing customer inquiries and ensuring positive experiences. This hybrid role requires effective communication and the ability to manage conflicts while maintaining a professional demeanor.

The ideal candidate will possess a high school diploma or GED, with a preference for a bachelor's degree. Key responsibilities include responding to inquiries, documenting cases, and working collaboratively with internal departments. Join us for a supportive work environment with comprehensive benefits and promotional opportunities.

Qualifications

• Must be available weekdays 7am-4pm.
• Work hybrid: scheduled location and at home after training.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and social media.
• Coordinate with internal departments to resolve customer concerns.
• Ensure accurate case documentation.

Skills

Positive emotional resilience

Strategic thinker

Goal-oriented

Self-starter

Education

High School Diploma or GED

Bachelor's degree or equivalent experience

Job description

Customer Relations Specialist - Overview

At DriveTime, we provide full‑service, transparent vehicle sales and financing. We are looking for a Customer Relations Specialist to handle customer inquiries and complaints, ensuring a positive experience through proactive outreach and problem resolution.

Responsibilities

• Respond promptly to customer inquiries and complaints via phone, text, and social media.


• Coordinate with internal departments to research and resolve customer concerns.


• Ensure accurate case representation and documentation.


• Provide autonomous problem‑solving and assistance when appropriate.


• Manage conflict and maintain composure under pressure.


• Act as a single point of contact for customers, setting clear expectations.


• Meet or exceed performance goals and Service Level Agreements.


• Assist in training development, legal settlements, trend identification, and process improvement.

Qualifications

• High School Diploma or GED required; Bachelor’s degree or equivalent experience preferred.


• Hybrid role: work from a scheduled location and at home after training.


• Must be available weekdays 7am-4pm.

Personality & Skills

• Positive emotional resilience—maintain optimism during challenges.


• Strategic thinker with future‑oriented, proactive mindset.


• Passionate goal‑oriented professional.


• Level‑headed under difficult situations.


• Self‑starter who takes initiative.

Benefits

• Medical, dental, and vision coverage.


• 401(k) retirement plan.


• Company‑paid life insurance.


• Short‑term and long‑term disability coverage.


• Tuition reimbursement.


• Wellness program with coaching and incentives.


• Competitive pay and performance bonuses.


• Paid time off, holidays, wellness days.


• In‑house gym and game room.


• Team social events and outings.

Equal Opportunity Statement

DriveTime is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.