Customer Experience Specialist — Fast-Paced Auto Center

Caliber; Kokomo (IN); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Weekly pay with overtime eligible

Paid vacation & holidays

Career growth opportunities

Hands-on shop experience

Job summary

Caliber Collision is seeking a Customer Service Representative to greet customers and provide outstanding service. You will monitor daily workloads, coordinate Rental Car/Tow arrangements, and ensure seamless processing aligned with insurance requirements for authorizations and billing.

Ideal candidates bring 1+ year of customer-facing experience, strong communication skills, and the ability to multitask in a fast-paced shop. This is an on-site role at our Kokomo center.

Qualifications

• 1+ years of experience within a customer facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, including MS Office.
• Capable of handling competing priorities in a fast-paced setting.
• Provide personable, friendly customer service to internal and external customers.

Responsibilities

• Greet customers and deliver extraordinary customer service.
• Monitor work volume and assist with load level requests when needed.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Understand insurance partner requirements for authorizations and billing.
• Support a collaborative team environment in a production shop.

Skills

Customer service experience

Verbal and written communication

Multitasking

Collaborative work

MS Office proficiency

Tools

Microsoft Office Suite

Job description

Caliber Collision is seeking a Customer Service Representative to greet customers and provide outstanding service. You will monitor daily workloads, coordinate Rental Car/Tow arrangements, and ensure seamless processing aligned with insurance requirements for authorizations and billing.

Ideal candidates bring 1+ year of customer-facing experience, strong communication skills, and the ability to multitask in a fast-paced shop. This is an on-site role at our Kokomo center.