Customer Service Specialist

Addison Group; Pomona (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive benefits package

Medical, dental, vision

Wellness program

Tuition reimbursement

Job summary

Addison Group is seeking a Customer Service Specialist to join our Pomona, CA team. The role blends customer interaction with operational support, data management, and coordination across teams in a fast-paced environment.

The ideal candidate has 3+ years of relevant experience, sharp attention to detail, and excellent communication skills. Experience in environmental services or waste management is a plus; this is a fully onsite position in Pomona, CA with a strong emphasis on accuracy and

Qualifications

• 3+ years of relevant professional experience.
• Strong verbal and written communication skills.
• Attention to detail and accuracy.
• Experience with customer service, administration, operations, or inside sales.

Responsibilities

• Serve as a primary point of contact for customers and coordinate service needs.
• Coordinate hazardous and non-hazardous waste disposal and environmental services.
• Prepare quotes and provide inside sales and technical support as needed.
• Support sales reps with proposals, presentations, and customer materials.
• Enter and manage work orders, customer data, pricing, and job details in internal systems.
• Review documents for billing and invoicing accuracy.
• Support AP/AR activities and maintain data integrity.
• Maintain organized documentation for billing, reporting and audits.

Skills

Customer service

Operations coordination

Data management

Communication

Attention to detail

Time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

CRM

ERP systems

Job description

Employment Type: Direct Hire

Compensation: $80,000 - $95,000 per year

Schedule: Monday–Friday | Full-Time

Benefits: Competitive benefits package including medical, dental, vision, wellness program, flexible spending accounts, life insurance, long-term disability, employee assistance program, and tuition reimbursement.

About the Role

Addison Group is partnering with a growing company in the environmental services industry to identify a Customer Service Specialist to join their team in Pomona, CA. This is a great opportunity for a customer service, administrative, operations, logistics, or inside sales professional looking to take on a role with a strong mix of customer interaction, coordination, data management, and operational support.

The ideal candidate will have 3+ years of relevant experience, strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Experience in environmental services, waste management, or hazardous waste is a plus.

Responsibilities

• Serve as a primary point of contact for customers, coordinating service needs and responding to inquiries
• Coordinate hazardous and non-hazardous waste disposal, transportation, and environmental services
• Prepare quotes and provide inside sales and technical support as needed
• Support sales representatives with proposals, presentations, and customer materials
• Coordinate transportation logistics and service scheduling
• Communicate updates between customers, field teams, operations, transportation, and internal departments
• Enter and manage work orders, customer information, pricing, and job details within internal systems
• Review service documentation, manifests, bills of lading, work orders, and supporting records for accuracy
• Identify and resolve discrepancies prior to billing and invoicing
• Support accounts payable and accounts receivable activities
• Maintain accurate customer, pricing, and operational data
• Assist with customer reporting, annual summaries, and revenue reporting
• Maintain organized documentation to support billing, reporting, and audit requirements
• Follow all company health and safety policies and procedures
• Provide additional administrative and operational support as needed

Qualifications

• High school diploma or GED required
• 3+ years of relevant professional experience
• Experience in customer service, administrative support, operations, logistics, or inside sales
• Strong verbal and written communication skills
• Highly responsive and customer-focused
• Strong attention to detail and accuracy
• Experience with Microsoft Office Suite and spreadsheets
• Experience with CRM, ERP, or other business systems
• Ability to manage and interpret operational and pricing data
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and decision-making skills
• Ability to work independently and collaboratively
• Environmental services, waste management, or hazardous waste experience is a plus
• Familiarity with EPA, RCRA, or DOT regulations is a plus

This is a fully onsite opportunity in Pomona, CA. The role is primarily office-based with occasional field visits or job walks.

The ideal candidate will be a detail-oriented and highly responsive professional who enjoys working with customers, coordinating logistics, and supporting day-to-day operations in a fast-paced environment.

Addison Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.