Customer Service Specialist

The Addison Group; Saint Paul (MN); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

Addison Group is actively hiring a Customer Support Specialist for our well-established client in the industrial and manufacturing space. The role focuses on managing customer inquiries, processing orders, and supporting the sales team with a customer-first approach.

The successful candidate will handle data in the CRM, collaborate with internal teams, and contribute to pricing discussions while maintaining accurate records.

Qualifications

• 2-3 years of experience in customer support or order management.
• Experience in industrial, manufacturing, or a related industry is preferred.
• High school diploma required; bachelor’s degree preferred but not mandatory.
• Proficiency in Microsoft Office, particularly Excel; CRM experience is a plus (NetSuite preferred).
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Customer-first mindset with strong communication and problem-solving abilities.
• Competitive pay with potential for overtime.
• Hybrid work flexibility.
• Collaborative and supportive team culture.
• Opportunities for career advancement within the company.

Responsibilities

• Oversee order entry from start to finish, ensuring accuracy and timely processing.
• Communicate professionally with customers and internal teams regarding order status, inquiries, and resolutions.
• Investigate and document returns, process customer concerns, and collaborate with internal teams as needed.
• Maintain and update customer data within the CRM system, ensuring accuracy and integrity.
• Monitor pricing, generate reports, and document any standard price adjustments.
• Support sales and marketing initiatives, including lead generation, bid preparation, and execution of sales strategies.
• Stay informed on product specifications to provide guidance and optimize customer solutions.

Skills

Customer-first mindset

Strong communication skills

Problem-solving

Attention to detail

Education

High school diploma

Bachelor's degree (preferred)

Tools

Excel

NetSuite CRM

Job description

Pay: $26-$29/hr

Benefits: This position is eligible for medical, dental, vision, and 401k

About Our Client:

Addison Group is hiring a Customer Support Specialist for our client, a well-established company in the industrial and manufacturing space. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer service.

Job Description:

This role is responsible for managing customer inquiries, processing orders, maintaining accurate records, and supporting the sales team. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to handle multiple priorities with accuracy and efficiency.

Key Responsibilities:

• Oversee order entry from start to finish, ensuring accuracy and timely processing
• Communicate professionally with customers and internal teams regarding order status, inquiries, and resolutions
• Investigate and document returns, process customer concerns, and collaborate with internal teams as needed
• Maintain and update customer data within the CRM system, ensuring accuracy and integrity
• Monitor pricing, generate reports, and document any standard price adjustments
• Support sales and marketing initiatives, including lead generation, bid preparation, and execution of sales strategies
• Stay informed on product specifications to provide guidance and optimize customer solutions

Qualifications:

• 2-3 years of experience in customer support or order management; inside sales experience is a plus
• Previous experience in industrial, manufacturing, or a related industry is preferred
• High school diploma required; bachelor's degree preferred but not mandatory
• Proficiency in Microsoft Office, particularly Excel; CRM experience is a plus (NetSuite preferred)
• Strong attention to detail, organizational skills, and ability to manage multiple priorities
• Customer-first mindset with strong communication and problem-solving abilities
• Competitive pay with potential for overtime
• Hybrid work flexibility
• Collaborative and supportive team culture
• Opportunities for career advancement within the company

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.