Customer Service Reps/Admin Assistant

CleanTech Environmental; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their customer service team. This role involves managing claims deduction, providing administrative support, and ensuring outstanding service to clients. The ideal candidate will have a strong background in customer service and leadership, with the ability to implement changes effectively. This position offers a dynamic work environment where you can contribute to the success of the team while developing your skills in a supportive atmosphere. If you are passionate about customer satisfaction and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• High School Diploma or GED equivalent is required.
• Experience in customer service and administrative support is essential.

Responsibilities

• Manage claims deduction and provide administrative support.
• Ensure outstanding customer service through effective communication.
• Assist in planning and implementing department goals.

Skills

Customer Service

Administrative Support

Communication

Problem Solving

Leadership

Education

High School Diploma or GED

Job description

Company Description

CleanTech Environmental has been providing professional environmental service in California for over 15 years. We are the one-stop shop for all hazardous waste and parts washer service needs. At CleanTech, our customer service creates trusting relationships with our customers to ensure the highest level of service. CleanTech provides a comprehensive package of environmental services and products under the umbrella of one reliable vendor saving our customers time and money.

Job Description

Job Responsibilities:

1. Claims Deduction Management.
2. Administrative Support.
3. Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team.
4. Interface with Customers and Clients to ensure outstanding customer service.
5. Promotions Forms Management. Maintain efficient forms management process through consistent application and training.
6. Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following:
1. Gathers information, researches/resolves inquiries and logs customer calls.
2. Communicates appropriate options for resolution in a timely manner.
3. Informs customers about services available and assesses customer needs.
4. All other duties as assigned.
5. Responds to telephone inquiries and complaints using standard scripts and procedures.
6. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
7. Provides functional guidance, training, support and assistance to lower level staff.
8. Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
9. Prepares standard reports to track workload, response time and quality of input.

Qualifications

Minimum Requirements:

1. High School Diploma or GED equivalent.
2. Experience effectively implementing change and demonstrated results in execution.
3. Prior Leadership experience leading, developing and selecting teams in customer service.
4. Availability to work all shifts, weekends, and holidays based on business needs.
5. Ability to work 35-40 hours per week.

Additional Information

All your information will be kept confidential according to EEO guidelines.