Customer Service Specialist

Concierge Home Care; Florida; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Professional development

PTO

Bonuses

401(k)

EAP

Pet insurance

Legal assistance

Employee referrals

Health insurance

Dental

Vision

HSA

Mileage reimbursement

Data plan reimbursement

Job summary

Concierge Home Care in Port Orange, FL is seeking a Customer Service Specialist to handle front desk tasks, answer calls, greet visitors, and support daily operations in-office. The role requires some college, at least one year in medical office settings, and proficiency with Microsoft Office; you will work in a fast-paced, high-call environment and contribute to a compassionate, patient-centered team.

We offer ongoing professional development, PTO, bonuses, 401(k), EAP, and benefits such as

Qualifications

• Some college is required.
• One year of medical office experience (front desk/check-in/check-out) is required.
• Experience with prior authorization through Availity, UnitedHealthcare portal, and CoverMyMeds is preferred.
• Ability to work in a high-call environment and stay organized.

Responsibilities

• Provide general office support and assist with clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Skills

Customer service

Phone screening

Organization

Multitasking

Detail-oriented

Communication

Education

Some college (required)

Tools

Microsoft Office

Availity

UnitedHealthcare portal

CoverMyMeds

Job description

Join the Team at Concierge Home Care - Where Compassionate Care Meets Innovation!

At Concierge Home Care we are passionate about bringing high-quality primary care directly to patients in the comfort of their own homes. Our mission is to deliver holistic, patient-centered care that enhances quality of life and helps individuals thrive in their familiar surroundings. Guided by compassion, integrity, and innovation, we are committed to providing care that makes a meaningful and lasting impact. As a growing team of dedicated healthcare professionals, we offer the resources and support needed to help you succeed and grow in your career.

Location:

This position is based in Port Orange, FL and is an in-office opportunity. The schedule is Monday - Friday 8:00 AM to 5:00 PM.

Your Role as a Customer Service Specialist:

• Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Qualifications:

• Some college (required)
• One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out) and answering phones
• Prior authorization experience (specifically through Availity, United Healthcare portal, and CoverMyMeds)
• Ability to work in a high-call environment
• Highly organized and able to multitask
• Self-motivated with strong attention to detail
• Excellent customer service and communication skills
• Proficiency in Microsoft Office.

Why Choose Concierge Home Care?

At Concierge Home Care we value our team members as much as our patients. Whether you're an experienced professional or new to mobile healthcare, you'll find a supportive and rewarding environment here.

• Professional Development: Ongoing training, mentorship opportunities, and support for career development.
• Enjoythree weeks of PTO and annually increases to four weeks after five years.
• Earn quarterly bonuses based on individual and team performance.
• Plan for the future with our 401(k) options.
• Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
• Health, dental, vision, and HSA options.
• Mileage reimbursement or company vehicle (per company policy).
• Data plan reimbursement.

Your application for employment may require a successful completion of an AHCA Level 2 background screening. For more information regarding Care Provider Background Screenings conducted by Clearinghouse, please visit the FL Clearinghouse website at https://info.flclearinghouse.com .